Notice: Due to distribution & shipping delays we are currently running on 15 business days production time.
We are not currently able to accept any Rush Order requests.

FAQS

Questions you may have, Spirit Worx has Answers...

All about the Pricing...

 1. I only see pricing for one style shirt in the brochure, what is that for?

  • Our brochure pricing is based on a color #5000 shirt with a 2 color print.
  • Pricing for other garments can be found on the website by selecting the garment you like, choose the print locations and ink color amount, then click 'qet quote'.  It's Instant!  

2. How do I configure pricing, if I am purchasing multiple style garments, but all the same design?

  • Using the same design, you can purchase multiple garment styles to calculate to a higher quantity price break. Applies to certain garment/spirit items only. 

3. Is there a set up charge?

  • No, we do not have a set up charge that is added to your order!! However, if you choose to have 2 set ups made for your order with youth and adult sizes, there is a $25 per side charge that is added if you have an order less than 250 pieces.

4. Will I have any screen charges added to my cost?

  • We do not have screen charges added to your order!

5. How about artwork, is there a charge per revision?

  • No, we offer unlimited revisions to help our customers to help perfect their design.  However, we do ask that you keep your new requests to a minimum to help allow for time for other customers to have a timely response as well. 2-3 designs per event is our reccomendation. 

 

6. How long is my quote good for?

  • All online quotes are valid for up to 30 days from the time they are shown online. We try to adjust pricing twice a year, but there may be times that an item price has to be changed. In this case, we will honor our quoted price, if it was received within 30 days from the price change.
  • Any advertisted pricing in our fliers or brochures on the #5000 garment, will be valid through the dates shown.

 

7. RUSH Fees - RUSH Orders

  • In order for us to rush an order, the rush option must be selected at check out. Orders can not be rushed once they are invoiced.
  • Rush orders are accepted on availablity basis only. Since orders are placed by the minute, we have no way of guarenteeing that your rush order can be accepted, until it has been placed.
  • Rush fees are applied in order to rush the production time, and not the shipping time.
  • The 3 Day Rush Fee is 25% of your order total, or $75 minimum.
  • The 1 Day Rush Fee is 50% of your order total, or $150 minimum.

Design Requsts and Changes...

  • Custom Artwork Requests can take up to 2 business days to be complete.
  • Template Artwork Requests t typically take 1 business day to complete, but may take up to 2 business days.
  • It is the responsibility of the customer to ensure everything is correct prior to ordering. Check all spelling, ink colors, design placement and layout prior to placing your order. Once an order has been placed on an approved design, it can not be changed.

Placing your order...

 1. What is the minimum to order?

  • There is a 12 piece minimum on all, per design.
  • YOUTH ONLY styles have a 12 piece minimum of their own. Due to the special attention and setup needed, all youth only items require a 12 piece minimum on all orders. The styles can vary within the youth only section.

2. How can I get the pricing for an advertised sale?

  • During online check out, select your Xtreme Deal and enter the promo code. XTreme Deal codes can only be entered Once on the original order. They can not be applied to a reorder or added after the invoice has been approved.

3. What methods of payment do you accept?

  • We accept Visa, Mastercard, American Express, personal check, school check and school Purchase Orders.
  • Invoices can now be paid for in your account. Not yet valid for Store invoices.
  • We only accept one check per invoice. There will be a $36.00 fee applied to orders with returned checks.

4. How do I get my reorder price?

  • After your order has been marked as complete, you will be able to hit the "Reorder" button. You will get the same pricing and discount as your previous order.

Invoicing and Past Due Invoices

  • All ordering and invoicing will be done online.
  • DOR orders MUST be paid prior to production.
  • NET30 orders, MUST be paid within 30 days to avoid late fees.
  • For each 30 days that your invoice remains in a past due status, a $50 late fee will be added to your invoice.  After 90 days of non-payment, your invoice will be turned over to a Collection agency.
  • Any profit made on Spirit Stores may be applied to any past due invoices.

Support Tickets

  • All support tickets must be added within 2 weeks of receiving the order.  
  • All orders must be received, counted and reviewed by the customer who placed the order prior to dispursement. 
  • For any order that you have recently received that you feel is not accurate, please hit the +Supoprt Ticket, select your category and note the issues you are having. 

Do you have questions about the setup of your Spirit Store? Check out our How It Worx guide HERE.

Do you have a question about the shipping process for your order? Check out the Shipping Rules page HERE.